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Troubleshooting

Troubleshooting: printing and alignment problems

Symptoms, likely causes, and the fastest fix for each one.

Last updated Jul 29, 20265 min read

Work through these in order. Most printing problems come from printer scaling or from the wrong check stock record, not from the design itself.

Common symptoms
SymptomLikely causeFix
Everything sits slightly high or lowPrinter feed offsetCreate or update a calibration profile
Everything is shrunk with wide marginsFit to page scalingSet printing to Actual size or 100 percent
Text lands on the wrong part of the paperWrong check stock selectedPick the stock that matches your paper
MICR line is faintLow toner or non MICR tonerReplace the cartridge and reprint
Blank page comes outWrong tray or a paper misfeedCheck the tray and reprint from history

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